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Hi Emily,
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- My touch screen stopped working. My touch screen at HP - Pavilion x360 11-n010dx 2-in-1 w/beats audio stopped working. I think I do not have a touch screen driver anymore.
Thank you for posting your query in Microsoft Community.
I understand you are unable to use the touch screen on your HP laptop. The primary cause seems to be a related driver corruption causing the issue. In order to diagnose the root cause, I would suggest you to follow the below provided methods and check if the issue persists.
Method 1: Run the Hardware Troubleshooter
The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.
a)Press “Windows Logo” + “W” keys from the keyboard.
b)Type “Troubleshooting” in the search bar and press “Enter”.
c)In the “Troubleshooting” window, click on “View All” on the left pane.
d)Click on “Hardware and Devices”.
e)Click on “Advanced” and then click on “Run as Administrator”.
f)Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
Please check the troubleshooting report and let’s know the details. You may also try the suggestions given by the troubleshooter and check if that helps. You may also try uninstalling and reinstalling the Touchscreen drivers or updating chipset drivers and check if that resolves the issue.
Method 2: Uninstall and Reinstall the Touchscreen and update chipset Drivers
Follow these steps to uninstall and reinstall the driver:
Step 1: Uninstall the Touchscreen Device Drivers
a)Press “Windows Logo” + “X” keys on the keyboard.
b)Click on “Device Manager” from that list.
c)Search for the Touchscreen device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
d)Follow the on-screen instructions to complete it and the restart the computer if prompted.
After the restart, you may again open the Device Manager and then click on the “Scan for hardware changes” button at the top of the Device Manager window and check if Windows 8.1 detects the Touchscreen device and installs an appropriate driver for it automatically. If that happens, then check if it resolves the issue. If the issue persists, then go with the next step.
Step 2: Check the Windows updates for any latest driver updates.
Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.
a)Press “Windows Logo” + “W” keys from the keyboard.
b)Type “Updates” in the search bar and click on the icon “Windows Update” from the search result.
c)On the “Windows Update” window, click on the link: “Check for updates” from the left hand side of the window to receive a fresh list of updates.
d)If the updates are available, then install all the updates listed there.
If Windows Update does not offer the latest Windows 8.1 driver, then try the next step.
Step 3: Update Driver Software from the Manufacturer’s website:
Go to the HP website and search for the latest Windows 8.1 drivers available for the device model and then install it by following the instructions given in the website. Also, update the chipset drivers provided on the portal. You may click on this link to download the latest drivers for the Touchscreen device as well as the chipset:
HP Drivers and Support: HP Pavilion 11-n038ca x360 PC
Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.
Hi Jonathan,
Acer Touch Screen Driver For Windows 10
Thank you for posting the query on Microsoft Community.
I highly appreciate your efforts and time.
When say Windows Troubleshooter which one did you run?
It could be due to incorrect settings or missing/corrupt drivers or missing updates.
I suggest you to try the steps provided below and check if it helps.
Restart the laptop a few times and check for Windows Updates.
In the Search box on the taskbar, enter Windows Update, select Windows Update. On the Windows Update page, select Check for updates.
Try to run Hardware Troubleshooter. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.
a. Press Windows Logo Key+X then click on Search option.
b. Type “Troubleshooting” without quotes and click on Troubleshooting.
c. In the new window, click View all on the left pane.
Touchscreen Driver For Acer Aspire
d. In the list of options, click on Hardware and devices.
e. Click Next and follow the on-screen instructions.
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Try to update all the HID drivers.
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How to update drivers: http://windows.microsoft.com/en-in/windows-10/how-to-update-drivers
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Drivers and Manuals:
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Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.